

“R&D is my passion, and it’s vital to NPD,” said David Pinsley. He should know – he’s been leading and contributing to NPD’s research and development efforts for over 20 years. He’s an inventor, a patent-holder, and a true R&D junkie.
David joined NPD in 1984 as a software engineer. He created some of NPD’s first PC applications, including PowerViewer, which some NPD clients use today. In the mid-1990s, he worked with now-Chief Research Officer Steve Coffey to investigate, among other things, something known as the World Wide Web. David and Steve were visionaries of how integral to NPD online capabilities would become. They registered some important firsts in the market research industry, including online focus group systems and the original PC Meter (now owned by Nielsen//Netratings). David continued to innovate with Web technologies and built one of the first Web-based survey systems, which evolved to become an important part of NPD’s industry leadership today.
The R&D group, affiliated with NPD’s Research Sciences group, explores and develops technologies and methods for marketing research. Typically David and his R&D associates focus on, but are not limited to, data collection. They’re also involved in the development of new information sources, such as the blogs and forums he writes about in this issue’s cover story.
Other R&D accomplishments include work on data quality. David’s group has developed automated robots to gather Internet information about products, and has built components that improve the user interface of our questionnaires. The group has also deployed NPD’s first internal “Wiki,” where researchers can exchange ideas and insight.
After leading the Panel Operations and then IT/Enterprise departments, David revitalized R&D in 2003. “I love combining technology, analytic thought, and creativity to design new solutions for our customers,” he said.
In addition to holding three patents on Internet-based market research techniques, David Pinsley holds an MBA from Columbia University and a bachelor’s degree in Computer Science from The American University.
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