When we moved tracking studies online, some wondered if an online panel could adequately account for purchases made by those who don't use the Internet. Now there's solid evidence that an online panel does, indeed, represent all consumers.
January is my favorite time of year, as it provides the opportunity to set new goals for the next 12 months. For the year ahead, the NPD Research Sciences team set a goal of sharing with NPD clients and friends highlights of its work over the past year, and some insights on where we are going.
As part of NPD’s Quality First initiative, our Research Sciences team has developed and is expanding formal protocols for each of the steps in the research process: sampling, data collection, data cleaning, tabulation and analysis. The protocols – with quality control checks at each step – articulate our accumulated knowledge of best practices based on experiences among the researchers, external research, and original research and development we have conducted.Since the NPD conversion to online, over five million U.S. adult consumers (and growing!) have completed NPD surveys covering such focus areas as fashion, home, technology, automotive, food, toys, entertainment and retail experiences.

Balancing accuracy and stability is a priority for Director of Research Sciences, Mark Kinnucan. Mark is responsible for the methodology behind the information and insights NPD delivers each month to the leading U.S. apparel and footwear companies.
Mark joined NPD in July, 2004, bringing to the company an extensive background in statistics and estimation techniques. Before joining NPD, he was director of operations for a small research company that produces a syndicated consumer study of travel behavior.